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The Retention Report
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Oliver Buchannon
Anthony Ridley

Retention marketing newsletter focused on email/SMS/direct mail strategies for e-commerce brands.

Try This Seemingly Pointless Email To Escape The Promotions Tab

Jul 22, 2026

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2 min read

Try This Seemingly Pointless Email To Escape The Promotions Tab

The email might be doing more for your email program than the one that made you money last week.

Anthony Ridley
Anthony Ridley
Email Revenue Dropping? It Might Not Be An Email Problem...

Jul 20, 2026

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2 min read

Email Revenue Dropping? It Might Not Be An Email Problem...

This one metric most brands ignore tells the truth about why your email program isn't working

Anthony Ridley
Anthony Ridley
Your SMS Program Is Costing Your DTC Brand 3x More Than It Should

Jul 17, 2026

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2 min read

Your SMS Program Is Costing Your DTC Brand 3x More Than It Should

3 things hiding in your marketing texts right now that are skyrocketing costs and impacting PPT (Profit Per Text)

Anthony Ridley
Anthony Ridley
Add Revenue To Subscriptions In One Click (With This One Feature)

Jul 15, 2026

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2 min read

Add Revenue To Subscriptions In One Click (With This One Feature)

You've seen DTC brands use this in flows. Here's the format most most are missing...

Anthony Ridley
Anthony Ridley
The Quiz Email Format That Drives 99% Repeat Revenue

Jul 13, 2026

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3 min read

The Quiz Email Format That Drives 99% Repeat Revenue

Simple URL parameter trick that turns a new email format into a retention engine

Anthony Ridley
Anthony Ridley
How DTC Brands Discount Without Looking Desperate (Email Swipes Inside)

Jun 19, 2026

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3 min read

How DTC Brands Discount Without Looking Desperate (Email Swipes Inside)

Send emails that make your offers feel like a reward, not a red flag.

Anthony Ridley
Anthony Ridley
How To Stop Bots From Attacking Your Store

Jun 10, 2026

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3 min read

How To Stop Bots From Attacking Your Store

57% of 2024 holiday traffic was bots, here's how it's killing your email results (and what you can do about it)

Anthony Ridley
Anthony Ridley
Your Brand Is Being Scammed Right Now (Here's How You Stop It)

Jun 8, 2026

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3 min read

Your Brand Is Being Scammed Right Now (Here's How You Stop It)

Fake emails from your brand that destroy your sender reputation, your revenue, and your customer trust.

Anthony Ridley
Anthony Ridley
How To Build A List Of Buyers (Not Just Subscribers)

Jun 5, 2026

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2 min read

How To Build A List Of Buyers (Not Just Subscribers)

Most brands are optimizing for the wrong thing. Here's how you build a high-intent email list

Anthony Ridley
Anthony Ridley
Your List Is Killing Your Revenue (And You Can't See It)

Jun 4, 2026

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2 min read

Your List Is Killing Your Revenue (And You Can't See It)

Our clients' email list was killing their email revenue, and we didn't have a solution, until this...

Anthony Ridley
Anthony Ridley
Let Your Customers Buy, Review, and Manage Subscriptions Without Ever Leaving the Email

May 31, 2026

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4 min read

Let Your Customers Buy, Review, and Manage Subscriptions Without Ever Leaving the Email

Stop sending people somewhere. Start converting them inside your emails.

Anthony Ridley
Anthony Ridley
A Common Post-Purchase Mistake DTC Brands Make, With Major Impact

May 20, 2026

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3 min read

A Common Post-Purchase Mistake DTC Brands Make, With Major Impact

The single post-purchase mistake strangling the lifeblood of online business, trust..

Anthony Ridley
Anthony Ridley
Stop Making Your Emails Look So Damn Good

May 18, 2026

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1 min read

Stop Making Your Emails Look So Damn Good

A $6.5M family brand found that scrappy, authentic content outperformed their polished creative every time. Here's what they did instead.

Anthony Ridley
Anthony Ridley
FWD: The Text Block That Turns Existing Emails Into Revenue

May 15, 2026

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2 min read

FWD: The Text Block That Turns Existing Emails Into Revenue

A scroll-stopping re-send strategy you can swipe today

Anthony Ridley
Anthony Ridley
Could Your Emails Actually Be COSTING You Money?

May 13, 2026

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3 min read

Could Your Emails Actually Be COSTING You Money?

Looking at email revenue alone is not enough. THIS is the calculation top DTC brands use to scale profitably.

Anthony Ridley
Anthony Ridley
The Metric Quietly Killing Your Email Revenue

May 11, 2026

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2 min read

The Metric Quietly Killing Your Email Revenue

Growing your email list is important, but the metric you're looking at might be slowly destroying your email revenue.

Anthony Ridley
Anthony Ridley
Is Reengagement A Waste Of Time?

May 8, 2026

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3 min read

Is Reengagement A Waste Of Time?

The flow small DTC brands ignore that can reactivate unengaged email profiles on autopilot.

Anthony Ridley
Anthony Ridley
What Days Do Your Emails Convert Best?

May 6, 2026

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2 min read

What Days Do Your Emails Convert Best?

This one simple dashboard tells you your DTC brands' highest converting email send days in minutes

Anthony Ridley
Anthony Ridley
How Old Navy Cracked Customer Retention (And How You Can Too)

May 4, 2026

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3 min read

How Old Navy Cracked Customer Retention (And How You Can Too)

Old Navy's retention flywheel that drives repeat purchases, inflates AOV, and protects margin at scale

Anthony Ridley
Anthony Ridley
The Pause Button That Saves Hundreds of Email Subscribers

May 1, 2026

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1 min read

The Pause Button That Saves Hundreds of Email Subscribers

One little footer link that lets fans take a break instead of leaving forever.

Anthony Ridley
Anthony Ridley
Find 5-10% More Revenue From Emails You Already Sent

Apr 29, 2026

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3 min read

Find 5-10% More Revenue From Emails You Already Sent

Three easy ways to scale email revenue with existing campaigns.

Anthony Ridley
Anthony Ridley
The Post-Purchase Flow Hitting 82% Opens and Printing Money

Apr 27, 2026

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2 min read

The Post-Purchase Flow Hitting 82% Opens and Printing Money

One email that accelerates LTV and trains inbox providers to put your emails first

Anthony Ridley
Anthony Ridley
3 DTC Emails I Plan On Swiping (And You Should Too)

Apr 24, 2026

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4 min read

3 DTC Emails I Plan On Swiping (And You Should Too)

Need some email inspo? Here are some recent emails worth swiping ⤵️

Anthony Ridley
Anthony Ridley
Turn Product Education Into a Customer Retention Engine

Apr 22, 2026

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3 min read

Turn Product Education Into a Customer Retention Engine

The "experiment email" framework that keeps customers engaged between purchases

Anthony Ridley
Anthony Ridley
Why Did Unilever Pay $1.2B For This 3-Year-Old Gummy Brand?

Apr 20, 2026

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2 min read

Why Did Unilever Pay $1.2B For This 3-Year-Old Gummy Brand?

The product isn't revolutionary. The positioning is.

Anthony Ridley
Anthony Ridley
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Retention marketing newsletter focused on email/SMS/direct mail strategies for e-commerce brands.

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