Logo
Logo
Sign Up
The Retention Report
Logo
Oliver Buchannon
Anthony Ridley

Retention marketing newsletter focused on email/SMS/direct mail strategies for e-commerce brands.

How To Stop Bots From Attacking Your Store

Jun 10, 2026

•

3 min read

How To Stop Bots From Attacking Your Store

57% of 2024 holiday traffic was bots, here's how it's killing your email results (and what you can do about it)

Anthony Ridley
Anthony Ridley
Your Brand Is Being Scammed Right Now (Here's How You Stop It)

Jun 8, 2026

•

3 min read

Your Brand Is Being Scammed Right Now (Here's How You Stop It)

Fake emails from your brand that destroy your sender reputation, your revenue, and your customer trust.

Anthony Ridley
Anthony Ridley
How To Build A List Of Buyers (Not Just Subscribers)

Jun 5, 2026

•

2 min read

How To Build A List Of Buyers (Not Just Subscribers)

Most brands are optimizing for the wrong thing. Here's how you build a high-intent email list

Anthony Ridley
Anthony Ridley
Your List Is Killing Your Revenue (And You Can't See It)

Jun 4, 2026

•

2 min read

Your List Is Killing Your Revenue (And You Can't See It)

Our clients' email list was killing their email revenue, and we didn't have a solution, until this...

Anthony Ridley
Anthony Ridley
Let Your Customers Buy, Review, and Manage Subscriptions Without Ever Leaving the Email

May 31, 2026

•

4 min read

Let Your Customers Buy, Review, and Manage Subscriptions Without Ever Leaving the Email

Stop sending people somewhere. Start converting them inside your emails.

Anthony Ridley
Anthony Ridley
A Common Post-Purchase Mistake DTC Brands Make, With Major Impact

May 20, 2026

•

3 min read

A Common Post-Purchase Mistake DTC Brands Make, With Major Impact

The single post-purchase mistake strangling the lifeblood of online business, trust..

Anthony Ridley
Anthony Ridley
Stop Making Your Emails Look So Damn Good

May 18, 2026

•

1 min read

Stop Making Your Emails Look So Damn Good

A $6.5M family brand found that scrappy, authentic content outperformed their polished creative every time. Here's what they did instead.

Anthony Ridley
Anthony Ridley
FWD: The Text Block That Turns Existing Emails Into Revenue

May 15, 2026

•

2 min read

FWD: The Text Block That Turns Existing Emails Into Revenue

A scroll-stopping re-send strategy you can swipe today

Anthony Ridley
Anthony Ridley
Could Your Emails Actually Be COSTING You Money?

May 13, 2026

•

3 min read

Could Your Emails Actually Be COSTING You Money?

Looking at email revenue alone is not enough. THIS is the calculation top DTC brands use to scale profitably.

Anthony Ridley
Anthony Ridley
The Metric Quietly Killing Your Email Revenue

May 11, 2026

•

2 min read

The Metric Quietly Killing Your Email Revenue

Growing your email list is important, but the metric you're looking at might be slowly destroying your email revenue.

Anthony Ridley
Anthony Ridley
Is Reengagement A Waste Of Time?

May 8, 2026

•

3 min read

Is Reengagement A Waste Of Time?

The flow small DTC brands ignore that can reactivate unengaged email profiles on autopilot.

Anthony Ridley
Anthony Ridley
What Days Do Your Emails Convert Best?

May 6, 2026

•

2 min read

What Days Do Your Emails Convert Best?

This one simple dashboard tells you your DTC brands' highest converting email send days in minutes

Anthony Ridley
Anthony Ridley
How Old Navy Cracked Customer Retention (And How You Can Too)

May 4, 2026

•

3 min read

How Old Navy Cracked Customer Retention (And How You Can Too)

Old Navy's retention flywheel that drives repeat purchases, inflates AOV, and protects margin at scale

Anthony Ridley
Anthony Ridley
The Pause Button That Saves Hundreds of Email Subscribers

May 1, 2026

•

1 min read

The Pause Button That Saves Hundreds of Email Subscribers

One little footer link that lets fans take a break instead of leaving forever.

Anthony Ridley
Anthony Ridley
Find 5-10% More Revenue From Emails You Already Sent

Apr 29, 2026

•

3 min read

Find 5-10% More Revenue From Emails You Already Sent

Three easy ways to scale email revenue with existing campaigns.

Anthony Ridley
Anthony Ridley
The Post-Purchase Flow Hitting 82% Opens and Printing Money

Apr 27, 2026

•

2 min read

The Post-Purchase Flow Hitting 82% Opens and Printing Money

One email that accelerates LTV and trains inbox providers to put your emails first

Anthony Ridley
Anthony Ridley
3 DTC Emails I Plan On Swiping (And You Should Too)

Apr 24, 2026

•

4 min read

3 DTC Emails I Plan On Swiping (And You Should Too)

Need some email inspo? Here are some recent emails worth swiping ⤵️

Anthony Ridley
Anthony Ridley
Turn Product Education Into a Customer Retention Engine

Apr 22, 2026

•

3 min read

Turn Product Education Into a Customer Retention Engine

The "experiment email" framework that keeps customers engaged between purchases

Anthony Ridley
Anthony Ridley
Why Did Unilever Pay $1.2B For This 3-Year-Old Gummy Brand?

Apr 20, 2026

•

2 min read

Why Did Unilever Pay $1.2B For This 3-Year-Old Gummy Brand?

The product isn't revolutionary. The positioning is.

Anthony Ridley
Anthony Ridley
The 5-Fix Formula: How We Took Their Email System From Broken to $98K in 90 Days

Apr 17, 2026

•

6 min read

The 5-Fix Formula: How We Took Their Email System From Broken to $98K in 90 Days

How this apparel brand went from a 54 deliverability score to 127% email revenue growth in 9 months

Anthony Ridley
Anthony Ridley
3 Red Flags Your New Email Agency Will Secretly Suck

Apr 15, 2026

•

5 min read

3 Red Flags Your New Email Agency Will Secretly Suck

What to look for before you're six months in and $30K deep

Anthony Ridley
Anthony Ridley
Your Email Subscribers Aren't Leaving... You're Pushing Them Out.

Apr 13, 2026

•

5 min read

Your Email Subscribers Aren't Leaving... You're Pushing Them Out.

Valuable customers are unsubscribing right after they order. Here's why.

Anthony Ridley
Anthony Ridley
Your Subscribers Are Bored. These Emails Fix That.

Apr 10, 2026

•

6 min read

Your Subscribers Are Bored. These Emails Fix That.

Most DTC brands send the same five emails on repeat. These brands didn't.

Anthony Ridley
Anthony Ridley
The Monthly 60-Minute Audit That Keeps You Out Of Spam

Apr 8, 2026

•

7 min read

The Monthly 60-Minute Audit That Keeps You Out Of Spam

Six checks. 60 minutes. Do this once a month...

Anthony Ridley
Anthony Ridley
The Sign Up Form Mistake Cutting Your Email Signups in Half

Apr 6, 2026

•

5 min read

The Sign Up Form Mistake Cutting Your Email Signups in Half

Make sure your brand isn't making this common email collection conflict.

Anthony Ridley
Anthony Ridley
Load more

Retention marketing newsletter focused on email/SMS/direct mail strategies for e-commerce brands.

© 2026 The Retention Report.
beehiivPowered by beehiiv